Lending Made Simple

5 Trends in Mortgage Technology During the "New Normal"

acme-10-min

 

The world changed in 90 days.  We went from roaming freely, looking at open houses, walking into our local branch for a mortgage, and many other all-so-routine activities.  Then all the sudden it changed.  Work from home.  School from home.  However, our businesses and work must continue.  Luckily, we have technology that can help us adapt.  Here are 5 trends we have seen with our mortgage lending clients: 

1. Productivity.  You're on the couch, your kids are distance learning in the living room.  You need to keep your borrower files moving.  Having the right mix of digital tools is critical to capture new business, move the origination process along, and streamline all the things that you did in the office, all while you are at home.  An integrated CRM + POS with some key LOS features all in a single platform is one right answer.  There are many ways to get this done, some easier, cheaper than others.  "This is where I spend 80%+ of my day, it makes my job easy", says Jenna K, a producing branch manager with a West Coast based IMB.  

2. Mobile. You're not in front of your desktop or laptop 8 hours a day.  You have your iPhone or Android in your hand as you prepare lunch in your kitchen, take a walk to get some fresh air, or are sitting in your home office chair.  "It's critical to run by business on my phone, with real apps.  Without this, our mortgage business would have major disruptions", says Jeromy G., a high producing loan officer with a mid-sized IMB.    

3. Collaboration and communication.  You might be able to speak live, or maybe you can only text/IM, but you need to respond quickly to keep your borrower's loan moving.  It's competitive out there, if you don't respond in a few minutes, you can lose that lead.  And doing this securely, passing sensitive information back and fourth with a borrower / prospect...it can't be text messages.  Consider a secure chat app.   "Our compliance team requires encrypted communications for PII.  An integrated chat platform has allowed us to streamline communication across our borrowers, co-borrowers, and real estate agent referral partners, now more than ever", says a Robin Z., a producing branch manager at a depository bank.    

4. Meeting the borrower on their terms.  You previously were able to meet in your office, or for lunch/coffee at a local restaurant to discuss the borrower's loan.  Now the borrower is spending some time in front of their laptop, some time running errands, but still needs to keep their finance or new home purchase moving.  All with social distancing across the touch points.  Adjusting to the new normal, including accommodating the engagement style of the borrower is key.  Giving them the self-service tools to do things as they have free time makes all the difference (likely after the kids are put to bed).  Make sure you invest time on training and know the technology inside and out up front, so you can be confident to answer questions when your borrower needs help.

5. Striking a balance.  You are working longer hours with less breaks than ever as working from home is productive, but less natural breaks for coffee, speaking with a colleague or going out for lunch.  How do you get out for a run, walk, bike ride during the work day and stay on top of things?  It's important to step away and find daily exercise, eat well, and of course sleep well.  Easier said than done of course.  It's helpful to have the option to be productive when you are out of your home or work office.  Our clients are leveraging our fully connected mobile product to run their business from the palm of their hand.  Get out for fresh air and keep your business moving.  Its a win-win.

Read More

Why Commercial Banks Are Losing Out to Nonbank Lenders

Big Banks

 

Commercial banks are still in trouble. Regulators were initially spurred into action by accusations that six large commercial banks had been hastily processing foreclosures as the housing market collapsed in 2008, using a process known as robosigning that often meant the banks did not adequately check on the accuracy of the documentation. This caused four million homeowners to face foreclosures, and a $10 billion settlement was agreed upon in 2013. JPMorgan Chase recently was told to pay an additional $48 million to settle remaining issues stemming from missteps in its handling of mortgage servicing accounts after the crisis. The bank already paid $2 billion in a 2013 settlement with the Office of the Comptroller of the Currency (OCC), but it did not satisfy all the obligations of that earlier settlement. (source: http://nyti.ms/1Wf5BOF)

 

market-sharebigbanks-vs-nonbanks

With more penalties likely awaiting other large banks, this certainly will impact their financials to some extent, and the loan amount they can offer to borrowers. This may lead to a rise in nonbank mortgage lenders, who borrow money or have private equity backing (typically from investors or banks) to lend to homeowners, then quickly sell those mortgages and repay their own loans. Among the top forty lenders, nonbanks accounted for 37.5 percent of originations in 2014, and the percentage continues to rise annually.  (source: http://nyti.ms/1Wf5BOF) Readers, do you agree that the tightening regulations on commercial banks is allowing nonbank lenders to finance a larger population of borrowers?

Read More

Who are the Alternative Mortgage Lenders?

By streamloan on January 15, 2016 in

nonbankWith large banks dealing with low profit margins, high legal risks, and poor reputation - especially since 2008, alternative mortgage lenders are rising to become the major players in the mortgage industry.  Alternative mortgage lenders are non-bank companies without customer deposits. They are a convenient and efficient choice, as they offer mortgage rate transparency and help borrowers to complete the home loan process online.

One type of alternative mortgage lenders are marketplaces and brokers, who help potential borrowers shopping for mortgages find the best mortgage rates. Mortgage marketplaces (like LendingTree, Mortgage Hippo, Zillow, eLoan, Google Compare) generate potential lenders based on their mortgage rate algorithms. The referring marketplace site receives a [lead generation] fee for the rate option you choose, and you then complete the loan process with the lender. There are also many online mortgage brokers that will personally guide you through the home loan selection process. These online mortgage lenders seek to shorten the [albeit onerous] home loan process.

In addition, there are also community based lenders who offer solutions to credit-challenged consumers, as they face fewer government regulations, compared to that of larger mortgage bankers. In addition, credit unions also play a growing role in the mortgage industry. They originated more than 8% of U.S. mortgages in 2015, nearly double their amount in 2010.  They are often "relationship based", brining in new types of criteria for their decision process.

According to the Federal Reserve, alternative mortgage lenders now account for almost half (45%) of all home loans. With more options for prospective homeowners to choose from, alternative lenders have the ability to transform the mortgage loan process with faster approvals through online application and document processing. (source: http://bit.ly/1PQw4Qe)

StreamLoan is powering not only the traditional mortgage brokers, but many of these alternative mortgage lending providers - we believe the customer experience should be simple, digital, and mobile regardless of the lender selected.  We have a rapid on-boarding process for the lenders, allowing them to go from non-mobile, non-digital, to a completely mobile and digital solution without the heavy lifting of spending millions of dollars and years of IT development time.  If this sounds interesting to you - please reach out to us info@streamloan.io

Readers--what are your thoughts about going to an alternative mortgage lender versus a direct lender? We would love to hear your thoughts.

Read More

Is 2016 the year of Cash-out Refi and HELOCs?

new-home-purchase1

The last few years have offered an extremely friendly interest rate environment.  This has encouraged purchasing, refinancing, and more real estate activity.  As of late, we have seen the Fed nudge rates higher, which was inevitable at some point, and likely a good thing in the long run.  Even with this shift, in rates, new financial opportunities on on the doorstep for homeowners - and for those lenders offering deals to these homeowners.  What I found interesting  is that roughly half of the tappable equity belongs to borrowers whose first-lien mortgages have current interest rates higher than today’s 30-year rate – making them potential candidates for cash-out refis.  This translates to trillions of dollars in equity that can (and will be) tapped.  Meanwhile, the other half of tappable equity belongs to borrowers whose first-lien mortgages have current interest rates under 4%. What is shocking, is that 23% of cash-out refi borrowers this last year refinanced into higher base mortgage rate to take advantage of cashing out.  This strategy can make sense if there is debt consolidation or some other financial goal to reduce the blended rate of other debt at these lower rates.  Just be careful about the rate adjustments on any floating or adjustable rate loan products - that can bite!  (source: http://bit.ly/1nfZOfT)  We know the pain of shopping for a mortgage product and doing all the paperwork required to get a refinance or HELOC deal done - we are here at StreamLoan to help - and make this process simple for both the lending team and customers.   Visit us at www.streamloan.io for more information - and as always, feel free to reach out to us directly.  We welcome discussions.

Read More

Recent Posts